Fulfillment & Refund Policy
1. Cancellation
All details about your subscription, including start date, end date and type of subscription plan can be found under My Profile / Settings within your account.
You have the flexibility to cancel your subscription at any time by going to Settings / Unsubscribe within your account. If you choose to cancel, your subscription will remain active until the end of the current billing period, and you will not be charged for the subsequent period.
2. Access upon cancellation
Upon the cancellation of your subscription, you will retain access to your account and all associated features until the end of the current billing period. At the conclusion of this billing period:
- Platform Access: Your access will be restricted to the free version of the platform. You will no longer have access to premium features and content that are exclusive to paid subscriptions.
- Token Usage: Any remaining tokens in your account will expire and become unusable. Please make sure to use your tokens before the end of the current billing period, as they will not carry over or be refunded after your subscription ends.
If a subscription or a token purchase is refunded, the subscription is deemed immediately cancelled. All access to premium features and remaining tokens will be revoked at the time of refund processing.
If a chargeback request is filed, the subscription is immediately cancelled. All access to premium features and remaining tokens will be revoked at the time the chargeback request is filed.
3. Refund Policy
3.1 Subscription Refund
- You have 24 hours after your payment to request a refund. No refunds will be issued if your request is made more than 24 hours after you have paid for our services.
- Regardless of the time elapsed, a refund will be denied if you have used more than 20 tokens.
- We cannot issue refunds for technical issues occurring on the user's side.
