Complaint Policy
fuckd.ai is committed to providing a high-quality service and maintaining a safe platform. All complaints are reviewed and resolved within 5 business days. This policy explains our process for handling complaints from our users.
Last updated: October 21, 2026
1. How to Submit a Complaint
If you have a complaint regarding our services, billing, or another user, please contact our support team at hello@fuckd.ai To help us resolve the issue quickly, please include:
- Your account email or username.
- A clear and detailed description of the issue.
- Any relevant timestamps, URLs, or screenshots.
- The resolution you are seeking.
2. Our Review Process
Upon receiving a complaint, we will:
- Acknowledge receipt of your complaint.
- Assign a support specialist to investigate the matter.
- Request additional information if necessary.
- Review and resolve your complaint within 5 business days of receiving it.
3. Escalation
If you are not satisfied with the resolution, you may request to have your complaint reviewed by a senior manager. Please state clearly why you believe the resolution was unsatisfactory. Escalated reviews are also completed within 5 business days of your request.
4. Confidentiality
All complaints are handled with discretion. Information will only be shared with the personnel necessary to investigate and resolve the issue.